FAQ

Frequently Asked Questions

Are these real?
Each piece is made in limited quantities with close attention to detail, offering premium quality that stands on its own.
How long does shipping take?
Most orders arrive within 3–6 business days. You'll receive a tracking number as soon as your order is shipped. Express options are available at checkout for select items.
Do I have to pay taxes or customs?
Nope! We handle all the logistics behind the scenes. What you see at checkout is what you pay — no surprises.
How do you ship orders?
We ship directly from our overseas partners and U.S.-based warehouse to get your order to you quickly and affordably. No hidden customs fees or delays.
Are the items really limited?
Yes — everything on Xiao Luxe is 1 of 1 or very limited stock. Once it's gone, it's gone. We don’t restock most pieces to keep things exclusive. Every piece is handmade for maximum detail and quality.
Can I return or exchange an item?
Due to the exclusive nature of our drops, all sales are final. However, if there’s an issue with your order, contact us and we’ll make it right.